We welcome your complaints and suggestions as these will help us serve you even better in the future.
Cim Finance has a solid & secure mechanism to ensure your complaints are heard and to take reasonable steps to ensure that they are handled fairly, consistently & promptly.
You may choose to contact us in any of the following ways.
Simply talk to one of our staff members to take note of your grievance
If we are unable to resolve your concern on the spot, we will refer your complaint to a dedicated personnel who will acknowledge same within three working days and provide you with a reference number. We commit to provide you with a resolution of your complaint within 15 days depending on the nature of your complaint. If the Complaints Handling team requires additional time, we shall inform you in writing regarding this.
If you are unsatisfied with the resolution provided by the Complaints Handling team, we request that you write to the:
Head of Customer Experience
CIM FINANCE LTD
Manhattan Building
c/r Edith Cavell & Mère Barthélemy streets,
Port Louis, Mauritius
The Head of Customer Experience will initiate an investigation and contact you to provide a resolution of your complaint within 15 days.
If you are still aggrieved and not satisfied by the resolutions provided to you if you have not received a reply from Cim Finance Ltd within 3 months as from the date of your complaint, you may refer your complaint to:
For complaints on Fixed Deposits
Bank of Mauritius
Sir William Newton Street
Port Louis
For complaints on Credit Facilities, Credit Cards, Credit Purchase, Factoring or Leasing
Financial Services Commission
FSC House, 54
Cybercity, Ebene
You would need to specify the nature of their complaint, the redress sought for and the reasons for your dissatisfaction duly accompanied by the following documents:
If your application is approved, you can enjoy zero part payment on certain credit purchases and start your monthly payments as per your contract.
You can pay by :
Contact us or call the Customer Service department of Cim Finance on 203 6805.
You must submit your :
And if I’m already a Cim Finance client?
You just have to submit your ID card and/or your Cim Mokart for your next purchase.
In the event of late payment, a late payment fee is applicable as stipulated in the contract. For more information, contact us or call us on 2036805.
You should immediately contact the respective merchant. Cim Finance shall not be responsible for any liability, loss, damage or other claim related to the product and/or service acquire by you.
Call at one of our sub-offices to fill in the appropriate form or contact us for more information.
You are required to inform us of any change to your personal contact details within 8 days.
Call at one of our sub-offices to fill in the appropriate form or contact us for more information.
Any application for credit facilities can be made at one of our sub-offices or at one of our authorised partners.
You can make credit purchases through Cim Finance at more than 700 partners across the island, where this sticker is displayed :
Cim Finance® Ltd is a public company limited by shares incorporated in the Republic of Mauritius (Incorporation No. C1288 and BRN No. C06001288) and is regulated by the Bank of Mauritius as a non-bank deposit taking institution and licensed by the Financial Services Commission to provide credit finance, leasing and factoring services. You are encouraged to seek professional advice prior to investing in any services proposed in the advertisement.
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